applicable to accommodation booked via teryhochata.sk
Accommodation Provider:
FameYou s. r. o.
Námestie sv. Egídia 59/36, 058 01 Poprad, Slovakia
Company ID (IČO): 56 059 469
Tax ID (DIČ): 2122180951
IBAN: SK59 0200 0000 0052 4545 5954
Email: ahoj@teryhochata.sk
Phone: +421 948 536 729
These General Terms and Conditions (hereinafter referred to as the “Terms”) regulate the rights and obligations between FameYou s. r. o. as the accommodation provider (hereinafter referred to as the “Provider”) and the customer (hereinafter referred to as the “Guest”) who books accommodation through the website teryhochata.sk or by other means accepted by the Provider.
3.1. Reservations can be made through the online booking system at teryhochata.sk or by email sent to ahoj@teryhochata.sk.
3.2. After a reservation is created, the Guest must pay a deposit as follows:
3.3. Bank transfer is recommended only for reservations with arrival dates at least 3 weeks in advance, to ensure timely identification of the payment.
3.4. The reservation becomes valid only after the deposit has been credited to the Provider’s bank account.
3.5. The remaining balance and the local accommodation tax are paid on-site upon arrival, either in cash or by card (subject to technical availability).
The accommodation price does not include the local accommodation tax of €3.50 per person per night, which is payable on-site upon arrival. Besides that, we are required to collect a fee of 1 EUR per person per night from non-members of the clubs JAMES, ČHS, KST, KČT, and OTK.
5.1. The Guest may cancel the reservation by sending an email to ahoj@teryhochata.sk.
5.2. Cancellation fees:
5.3. In the event of no-show (the Guest fails to arrive without notice), the deposit is forfeited in full in favour of the Provider, and the reservation is automatically cancelled without entitlement to compensation or rescheduling.
5.4. The Provider reserves the right to cancel a reservation in cases of force majeure (e.g., extreme weather, TANAP trail closures, technical failures, or other extraordinary circumstances). In such cases, any paid deposit will be refunded in full.
For group or corporate bookings, specific conditions and payment arrangements may be agreed individually via email at ahoj@teryhochata.sk.
7.1. The Guest must immediately report any deficiencies in services directly to the Provider.
7.2. The Provider is not liable for the loss, theft, or damage of personal belongings that are not stored in designated areas.
7.3. The Provider is not liable for failure to perform obligations caused by force majeure or events beyond its control (e.g., power outages, weather changes, trail closures, or rescue operations).
The Guest may terminate the accommodation agreement in accordance with these Terms.
The Provider may terminate the agreement if the Guest breaches the house rules, damages property, endangers safety, or disregards staff instructions.
9.1. The Provider processes personal data of Guests to the extent necessary to handle reservations, provide accommodation services, and fulfil legal obligations.
9.2. The legal basis for processing personal data is the performance of the accommodation agreement, legal obligations, and the Provider’s legitimate interest.
9.3. Personal data may be shared only with accounting services, tax authorities, and the payment gateway operator (Global Payments) responsible for processing transactions.
9.4. Personal data are retained for five (5) years following the end of the stay, in compliance with accounting laws.
9.5. The Guest has the right to access, correct, or delete their personal data, and to file a complaint with the Office for Personal Data Protection of the Slovak Republic.
9.6. Data protection contact: ahoj@teryhochata.sk.
10.1. These Terms form an integral part of every reservation. By submitting a reservation, the Guest confirms that they have read and accepted them.
10.2. Legal relationships not regulated by these Terms are governed by the Civil Code of the Slovak Republic.
10.3. Any disputes between the Guest and the Provider shall be resolved amicably in the first instance. If no agreement is reached, the competent authority for out-of-court dispute resolution is the Slovak Trade Inspection (Slovenská obchodná inšpekcia).
These General Terms and Conditions enter into force on 1 November 2025.
